If you are taking your kids, we recommend you check their holiday dates. The cruises we advertise for school holidays may not fit exactly within the holiday period for all schools. So check with your school, make your booking, pack your bags and bring the kids along!

Passports
Australian citizens, visit www.passports.gov.au.
New Zealand citizens, visit www.passports.govt.nz.
For citizens of other countries, please contact your relevant national authority.

Visas
Please contact your Travel Agent, relevant consulate or embassy or an online visa service for more information.

Vaccinations
Please contact your doctor or an approved public health travel advisory service such as the World Health Organisation (www.who.org), the Department of Foreign Affairs and Trade or Smart Traveller (www.smartraveller.gov.au).

No, since you are not issued with an individual flight reference number, you are unable to check-in online.

Check-in closes one (1) hour prior to your cruise’s scheduled departure time as displayed on your e-ticket. Checking in after this time will cause you to miss your cruise and no refunds will be given.

Absolutely! As Australian Medicare, New Zealand ACC and private health insurance will not cover you for any medical costs onboard, all cruises (even cruises that do not visit foreign ports) require international travel insurance. We strongly recommend you organise your travel insurance at the time you pay your deposit.

For further information or to purchase travel insurance:

Australian guests - please contact your Travel Agent or call 13 31 94.
New Zealand guests - please contact your Travel Agent.

Please ensure your flight arrives no later than four (4) hours before your cruise departure time. This should provide enough time to travel to the cruise terminal and check-in for your holiday of a lifetime.

If you are flying home on the day you leave the cruise, please ensure your flight departs no earlier than five (5) hours after your cruise arrives in port. This should help you to have a stress free return home from your relaxing cruise holiday.

When you are making your own flight bookings, missed connections are always a possibility…so the more time you allow for unforeseen delays at either end of your cruise, the better.

If you do need to make changes to your own flight bookings, your chosen airline may charge fees; so check their airfare conditions when you book.

General Shore Excursion information is available in the Shore Excursions section of our website. You will be able to view prices of excursions as early as 75 days prior to your cruise. As numbers are limited, we recommend you book early. You can also book at the Shore Excursions desk once onboard.

Excursion costs vary depending on the activity, itinerary and inclusions. We offer a wide range of excursions for all age groups and prices start from approximately AUD30 per person. Please refer to our website for detailed price lists.

It is usually no problem. We have a great range of Shore Excursions and many cater for people with various levels of mobility. For information on Shore Excursion accessibility, you can visit the Shore Excursions section of our website. Our helpful Shore Excursion Staff are available onboard to discuss individual excursions.

It is important to note that access to tender ports may be restricted and this may limit your excursion options. Do not worry if you cannot get off the ship, we still have plenty of fun activities for you to do onboard!

We are currently working on a weddings program for Carnival Spirit which will launch early 2013. Please call your Travel Agent or contact Carnival Cruise Lines directly at 13 31 94 for Australia or 0800 442 095 for New Zealand for more details.

We recommend no more than two (2) bags per person. Each bag can be no bigger than 140cm x 60cm x 40cm and cannot weigh more than 32kg. It is important to remember that airlines may have different luggage restrictions.

Family and friends are welcome to share in your excitement and wave farewell from the cruise terminal. Due to security reasons, they will be unable to come onboard with you.

You can download your eTicket as early as 60 days prior to sailing, providing full payment and all your personal details, including Emergency Contact, have been provided.

Yes. Your Carnival Cruise Lines luggage tags will be included with your eTicket. Please ensure one (1) tag is printed, filled in and attached to each piece of luggage prior to arriving at the terminal on the day of departure. These tags will enable delivery of your luggage to your stateroom.

As soon as you can! This will ensure that you have the greatest choice available. As families love to cruise, holiday periods can be very popular and sell out early, as do connecting staterooms. Keep this in mind, book early and get ready for the holiday of your life.

Yes, all medical conditions or medication must be advised at the time of booking. We want you to be safe and comfortable on your cruise. You may want to bring a few extra days supply in case of any unforeseen delays.

In most cases, yes. To ensure your medical equipment will work onboard, please advise your Travel Agent or our Cruise Contact Centre at the time of booking. We will then send you an information sheet and may ask you for more information. For safety reasons, your equipment will need to be checked prior to boarding.

Where do we start? Accommodation, all main meals onboard, entertainment (including production shows, guest entertainers, trivia, karaoke, dancing classes, movies and in-stateroom videos) and use of the ship’s many complimentary facilities such as swimming pools, gym, waterpark, waterslides, mini-golf, spas, table tennis, shuffleboard, and library.

The options onboard are endless! Some of the optional extras that can be purchased include Shore Excursions, drinks, food from the alternative dining venues as indicated onboard, bar snacks, room service, hairdressing, massage and beauty treatments, spa services, photographic services, video arcade games and some craft activities. Other services may be available at the time you sail, as we are constantly striving to enhance our product.

During the day, casual clothes are suitable. After 5.30pm, smart casual clothing is required in the public lounges and restaurants or as published in the ship’s newsletter.

Cruise Casual Dining Dress Code: Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).

Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.

Cruise Elegant Dining Dress Code: Gentlemen - Dress slacks, dress shirts. We also suggest a sport coat. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so. Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too!

Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout the voyage. The length of the cruise determines the number of Cruise Elegant evenings in the Dining Room. The first Cruise Elegant evening is scheduled for the 2nd or 3rd day of the cruise; the second Cruise Elegant evening is scheduled for the 2nd or 3rd day prior to the end of the cruise, schedules permitting.

1-day cruise: none
2-day to 5-day cruise: one Cruise Elegant evening
6-day or longer cruise: two Cruise Elegant evenings

Theme nights are part of the fun onboard and usually feature on cruises of seven (7) days or more. Why not dress up and join the party! Themed accessories can be purchased onboard and you will be notified of the themes through the ship’s newsletter.

That’s an easy one! All prices onboard our ship are in Australian dollars.

Welcome to cashless cruising! All shipboard expenses are charged to your Sail & Sign Card. Your Sail & Sign Card is linked to your onboard account and can be settled by credit card (Visa, MasterCard or AMEX) or debit card (Visa or MasterCard). Debit cards may act as a credit card, whilst using the available funds in your bank account. When using credit or debit cards, we obtain pre-authorisations and some banks hold these for up to 30 days. A service fee may apply if you use a Visa, MasterCard or AMEX card. If a service fee applies it will also be displayed onboard. During your cruise additional holds will be added if your Sail & Sign® account exceeds the amount of deposit Carnival has on file. If you presented a credit card, this will reduce the amount available on your credit card for other purchases. If you presented a debit/cheque cashing card, the hold will restrict the available cash in your checking account. All charges will be billed to the credit card or debit/check cashing card at the end of the cruise. Please note that Carnival Cruise Lines will not be held responsible for any bank-imposed overage or insufficient funds charged on debit or credit cards.

ATM facilities are available onboard.

You’re on holiday – let us take care of this chore for you with our laundry service. There is also the option to do it yourself in our self-service laundromat. Charges apply for these services.

Better to be safe than sorry - there are safety deposit boxes located in each stateroom.

All staterooms are fitted with a standard Australian 3-point plug or adaptor providing 220/240 volt 60Hz.

Why take up extra space in your luggage when we have a hairdryer in every stateroom? For safety reasons, we ask guests not to use their own electrical appliances onboard, except electric shavers and approved medical equipment.

Yes, we carry a great range of items from cosmetics to electrical. Happy shopping!

Yes, please refer to the ‘Your Health’ section in our ‘Terms & Conditions’.

We recommend you consult a healthcare professional prior to boarding. You can prepare by purchasing medication or special magnetic wrist bands before you leave home. Motion sickness can also be treated onboard; medication is usually available for purchase and treatment can be provided by the ship’s doctor.

Any charges from the onboard medical centre will be added to your Sail & Sign Card and you will be provided with an itemised account to submit to your travel insurance company.

There are a number of ways to let everyone know what a great time you are having. You can make calls from the phone in your stateroom, or use the ship’s computers/wireless connections to keep in touch by email and internet. Please note, access is subject to satellite coverage and charges are higher than on land.

Mobile phone reception is available onboard. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart.

It’s all about what you want – and when you want it. Carnival’s Your Choice Dining lets you eat when you are hungry. You can pick your set dinner seating time, or choose Your Time Dining and be seated restaurant-style whenever you like, with who ever you like. Reservations are recommended for the Steakhouse as it tends to fill up early.

You are welcome to reward our onboard crew for exceptional service, however, tipping is not required.

Your Travel Agent is the expert in arranging your holiday. While we are happy to discuss general information about your cruise, we are unable to discuss any aspect of your booking with anyone other than a representative of your travel agency. Please contact your Travel Agent for specific details, requests or to make changes to your booking.

GST is included in all domestic flights and also applies to Australian coastal cruises or New Zealand coastal cruises, in the fare paid and any purchases made onboard. GST is not applicable to any other cruise or purchase.

We will be sorry if you cannot make it. If you do not join us on the cruise, no refunds will be given.

You’re nearly there, but the most important information is still to come. Please read our ‘Terms & Conditions’, then you’re all set to enjoy the holiday of your life!