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The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks. Permitted tasks include: guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other physical tasks. Working service dogs are not pets.

Pets, or service dogs in training, are not allowed aboard. Emotional support dogs are also not permitted on Carnival ships.

REQUIREMENTS

For cruises that depart from or return to Australia, assistance (service) dogs are only permitted on board Australian domestic itineraries and New Zealand itineraries. To travel on these cruises, the dog must be a registered assistance dog with the relevant qualifications and up-to-date vaccinations.

For New Zealand itineraries, guests must also provide the necessary documents to the NZ Ministry for Primary Industries and follow their requirements.

If you have any additional questions, please click here.

If you wish to travel with your assistance dog, please contact our Guest Access team at access@carnival.com.

Please include your contact details (full name, phone number, and email address), as well as the cruise you wish to travel on. Our team will then be in contact with you to discuss the required process.

Alternatively, you can reach our Guest Access team by phone, by dialing: 1-800-438-6744 ext. 70025 if calling from the U.S., 1-300-385-625 if calling from Australia, or 0800-442-095 if calling from New Zealand.

CARE, FEEDING, AND RELIEF AREAS

• You will be required to bring your own food for your service dog, as well as any medication for your service dog, if applicable.
• A relief area in a non-guest traffic area of the ship using a relief box will be set up on board by our team. Should you prefer another material for your service dog, we ask that you bring it along and provide the Guest Access department with this information, pre cruise for approval. Service dogs are not to use any areas other than the assigned location to relieve themselves.
• Service dogs are not permitted on furniture, or in food preparation areas, pools, whirlpools, saunas, or steam rooms. Service dogs are permitted in all other public areas of the ship, including dining areas, while on a leash.
• Please know that you are responsible for the care and feeding of your service dog in the privacy of your stateroom. Service dogs may not to be fed in the ship’s dining room, buffet dining areas, or specialty restaurants.
• Service dogs may not be left unattended in your stateroom and our ship's staff cannot care for the dog.
• Service dogs must be on a leash when in common areas of the ship.

So that we may provide you with the additional information you will need in order to sail with your working service dog, please email our Guest Access department at access@carnival.com, or call 1-800-438-6744 ext. 70025, 1-300-385-625 if calling from Australia, or 0800-442-095 if calling from New Zealand.

If your form was received, an email response will be sent within three business days. If you do not receive an email, please contact us at 1-800-438-6744 ext. 70025, 1-300-385-625 if calling from Australia, or 0800-442-095 if calling from New Zealand.