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CARNIVAL CANCELLED CRUISES: OPTION FORM

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:

  • Carnival Splendor and Carnival Spirit sailings departing from Australia through to and including 29 October 2020
  • Carnival Spirit Trans-Pacific sailing departing 6 October 2020

We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for Guests whose cruise has been cancelled to consider, including a bonus value offer. We look forward to welcoming you onboard, when the time is right for you.

Carnival will honor this offer for any guests who were previously booked on these voyages and cancelled their booking on or after 6 March 2020.

Current Cruise Length Option 1 - Bonus Value Offer Option 2 - Refund
Six plus days
  • 100% FUTURE CRUISE CREDIT
  • AUD$900 ONBOARD CREDIT (OBC) PER CABIN*
    on next cruise if booked by 31/12/2020 for sailings prior to 31/12/2022*
  • 100% refund
Five days or less
  • 100% FUTURE CRUISE CREDIT
  • AUD$450 ONBOARD CREDIT (OBC) PER CABIN
    on next cruise if booked by 31/12/2020 for sailings prior to 31/12/2022*
  • 100% refund
  • Whichever option you select, it will apply to all guests on the reservation.
  • Regardless of the option you choose, your taxes, fees and port expenses, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
  • If a selection is not made by 31 December 2020, a 100% Future Cruise Credit equal to the amount of cancellation penalties on your original booking will be automatically applied.
  • If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.
  • Refer to the communication you received from Carnival for the complete terms and conditions of this offer.

Please complete the form below to make your selection. As you can imagine, we are experiencing extremely heavy call volumes and long wait times so we have automated the process to eliminate any need to call us.

Personal data collected on this form is processed per the privacy notice on carnival.com.au

All fields with * are required

Booking number is required
Sail date is required
We are sorry, but your sailing is not valid for this offer. Please reach out to us directly for assistance at 13 31 94.
* Ship name is required
First name is required
Last name is required
Phone number is required
Email is required

* I choose:

Please select an option

GUESTS WHO WERE PREVIOUSLY BOOKED ON THESE VOYAGES AND CANCELLED THEIR BOOKING

If you contacted Carnival previously to accept an earlier offer to cancel and received a Future Cruise Credit with an Onboard Credit, please note the following:

If you select Option 1 - 100% future cruise credit plus onboard credit

  • The onboard credit will be applied to your new booking if booked by 31 December 2020.
  • If you have already made a new booking with Carnival, please complete the new booking information below.
Booking number is required
Sail date is required
We are sorry, but your sailing is not valid for this offer. Please reach out to us directly for assistance at 13 31 94.
Ship name is required

If you select Option 2 - 100% Refund

  • A full refund of your original booking will be provided.
  • If you have already made a new booking with Carnival, we will cancel your new booking and remove the future cruise credit and onboard credit. Please complete the new booking information below.
Booking number is required
Sail date is required
We are sorry, but your sailing is not valid for this offer. Please reach out to us directly for assistance at 13 31 94.
Ship name is required

By selecting the following checkbox you are accepting the option on behalf of all guests in the original booking and your new booking if applicable.

Please accept terms
We are sorry, an error occurred processing your request. Please verify the information entered and try again.
We are sorry, we cannot match your original reservation to our records. Please check the details and resubmit. If you are still having issues, please contact us directly at 13 31 94.
We are sorry, we cannot match your new reservation to our records. Please check the details and resubmit. If you are still having issues, please contact us directly at 13 31 94.
We are sorry, but we have already received a selection for this booking. Please reach out to us directly for further assistance at 13 31 94.