CARNIVAL CANCELLED CRUISES: OPTION FORM
As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:
- Carnival Splendor sailings through and including 2 March 2021
- Carnival Spirit sailings through and including 16 May 2021
We truly value our guests and appreciate your patience and understanding. To that end, we want to provide flexibility as you think about your future plans. Below are two options for guests whose cruise has been cancelled to consider, including a bonus value offer. We look forward to welcoming you onboard, when the time is right for you.
|Current Cruise Length
||Option 1 - Bonus Value Offer
||Option 2 - Refund
Six plus days
Five days or less
- Whichever option you select, it will apply to all guests on the reservation.
- Regardless of the option you choose, your taxes, fees and port expenses, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be automatically refunded to the original form of payment.
- If a selection is not made by 31 May 2021, a 100% Future Cruise Credit equal to the amount of cancellation penalties on your original booking will be automatically applied.
- If you purchased your own flights for getting to your cruise, we encourage you to contact your airline or travel agent about your options as the airlines are being flexible with change fees.
- Refer to the communication you received from Carnival for the complete terms and conditions of this offer.
Please complete the form below to make your selection. As you can imagine, we are experiencing extremely heavy call volumes and long wait times so we have automated the process to eliminate any need to call us.
Personal data collected on this form is processed per the privacy notice on carnival.com.au
All fields with * are required
Booking number is required
Sail date is required
We are sorry, but your sailing is not valid for this offer. Please reach out to us directly for assistance at 13 31 94.
* Ship name is required
First name is required
Last name is required
Phone number is required
Email is required
* I choose:
Please select an option
By selecting the following checkbox you are accepting the option on behalf of all guests in the original booking and your new booking if applicable.
We are sorry, an error occurred processing your request. Please verify the information entered and try again.
We are sorry, we cannot match your original reservation to our records. Please check the details and resubmit. If you are still having issues, please contact us directly at 13 31 94.
We are sorry, we cannot match your new reservation to our records. Please check the details and resubmit. If you are still having issues, please contact us directly at 13 31 94.
We are sorry, but we have already received a selection for this booking. Please reach out to us directly for further assistance at 13 31 94.
We received your submission. Please allow time for processing both Future Cruise Credit application and refunds, calling us will not expedite your request. Regardless of the option you choose, your taxes, fees and port expenses, Carnival Vacation Protection, pre-paid gratuities, pre-purchased Carnival shore excursions, beverage and Wi-Fi packages, and Fun Shop purchases will be refunded to the original form of payment. Thank you for your patience and understanding.