Health and Sailing Update

CARNIVAL'S COMMITMENT TO GUEST AND CREW HEALTH

Carnival Cruise Line's highest responsibilities include the health and safety of our guests and crew.

Coronavirus is a fluid situation and we continue to work closely with public health officials, including the Australian Government Department of Health and the World Health Organisation (WHO), as well as the Cruise Lines International Association (CLIA), to monitor, screen and implement best practices to protect the health of our guests and crew as it relates to COVID-19 (coronavirus). Our monitoring, screening and operational protocols are designed to be flexible so that we can effectively adapt to changes as they occur.

Our team is monitoring COVID-19 developments from our state-of-the-art Fleet Operations Centre so that we can quickly respond to any situation and communicate promptly. Our guests remain tremendously supportive and understanding. In turn, our entire crew is committed to providing you a great holiday.

Here's what we're doing to ensure your safe holiday with us:


Cancelled Cruise Update

As the COVID-19 situation continues to evolve, we are sorry to share the news that Carnival Cruise Line is pausing operations for all Australian sailings departing from 15 March 2020 through to 17 September 2020, as well as the Transpacific/Honolulu to Brisbane sailing on 6 October 2020.

Cancelled Cruises

  • 16 March 2020 - South Pacific on Carnival Spirit
  • 19 March 2020 - Getaway Cruise on Carnival Splendor
  • 22 March 2020 - South Pacific on Carnival Splendor
  • 24 March 2020 - Transpacific on Carnival Spirit
  • 3 April 2020 - South Pacific on Carnival Splendor
  • 10 April 2020 - Getaway Cruise on Carnival Splendor
  • 13 April 2020 - South Pacific on Carnival Splendor
  • 24 April 2020 - Getaway Cruise on Carnival Splendor
  • 27 April 2020 - South Pacific on Carnival Splendor
  • 7 May 2020 - Moreton Island on Carnival Splendor
  • 11 May 2020 - South Pacific on Carnival Splendor
  • 20 May 2020 - South Pacific on Carnival Splendor
  • 28 May 2020 - South Pacific on Carnival Splendor
  • 5 June 2020 -Tangalooma/Moreton Island on Carnival Splendor
  • 9 June 2020 - South Pacific on Carnival Splendor
  • 19 June 2020 - Getaway Cruise on Carnival Splendor
  • 22 June 2020 - South Pacific on Carnival Splendor
  • 3 July 2020 - South Pacific on Carnival Splendor
  • 11 July 2020 - South Pacific on Carnival Splendor
  • 20 July 2020 - Great Barrier Reef on Carnival Splendor
  • 30 July 2020 - South Pacific on Carnival Splendor
  • 7 August 2020 - Getaway Cruise on Carnival Splendor
  • 10 August 2020 - South Pacific on Carnival Splendor
  • 18 August 2020 - South Pacific on Carnival Splendor
  • 28 August 2020 - Getaway Cruise on Carnival Splendor
  • 31 August 2020 - South Pacific on Carnival Splendor
  • 8 September 2020 - Great Barrier Reef on Carnival Splendor
  • 17 September 2020 - South Pacific on Carnival Splendor
  • 6 October 2020 - Transpacific/Honolulu to Brisbane on Carnival Spirit

On behalf of all of us at Carnival Cruise Line, we extend our sincere apologies for the disruption to your holiday plans and trust you understand this decision was made with everyone’s best interest at heart.

Since we’d love nothing more than to welcome you back just as soon as we resume operations, we’re pleased to present the following Enhanced Value Option for those booked on cruises departing through to and including 17 September 2020, as follows:

Current Cruise Length Option 1 - Enhanced Value Option 2 - What you paid
6 nights or more 100% Future Cruise Credit
PLUS AUD$900 onboard credit per stateroom on next cruise if booked by 31 December 2020 for sailing by 31 December 2022.
100% refund
5 nights or less 100% Future Cruise Credit
PLUS AUD$450 onboard credit per stateroom on next cruise if booked by 31 December 2020 for sailing by 31 December 2022.
100% refund
  • If you are happy with our Enhanced Value offer of the FCC plus OBC, you don’t need to do a thing. We will apply them to your profile.
  • If you would prefer to cancel, please complete the form here. Nothing further is needed from you except this form. Please be patient if you reach out to us as we are experiencing high call volume. Please note that refunds will take up to 90 days to be processed.
  • You have until December 31, 2020 to make a selection or you will automatically receive a 100% Future Cruise Credit.
  • Whichever option you select, it will apply to all guests on the reservation.
  • Please refer to the communication you received from Carnival for the complete terms and conditions.

Regardless of the option you select; your beverage, Wi-Fi packages and Fun Shop purchases will be refunded to the original form of payment.

If you have independent air, we encourage you to contact your airline carrier directly as they are being flexible with change fees.

Once again, we want to say how sorry we are that we won’t be able to continue with our plans to operate your cruise. Thanks for hanging in there with us. We look forward welcoming you aboard a Carnival cruise in the future!

BACK TO TOP


Ship Cleaning Standards

In addition to our existing rigorous daily cleaning regimen and standards, we have established additional sanitation/disinfection/cleaning measures:

  • More frequent sanitising of tables, chairs, menus and other surfaces in restaurants and bars before use.
  • More frequent open deck sanitation of sun loungers, outdoor furniture, mini-golf, sports equipment, handrails, etc.
  • Additional sanitising of frequently hand-touched surfaces in all public areas and lounges, all restaurants, lobbies, elevators, handrails, public phones, counters, public displays, medical centres, gangways, casino chips, games, slot machines, fitness machines, children's toys, and security screening equipment, among others.
  • Wherever possible, staff is serving guests at food stations, including the Lido buffet and ice cream machines. Where not possible due to layout restrictions or other locations such as condiment set-ups and salsa bars, dedicated personnel are posted to monitor these stations and service and ensure they are cleaned and sanitised in a timely manner. In any self-service areas that remain, serving utensils are replaced on a more frequent basis.
  • Stateroom surfaces and fixtures are thoroughly cleaned up to twice daily with particular attention to bathrooms and surfaces frequently touched. All guest corridors including handrails and stateroom door handles are frequently sanitised. During instances that guests display flu-like symptoms, the stateroom will receive additional deep cleaning.
  • Hand-washing sinks and/or hand sanitising applications are available at the entrances to all dining rooms and the Lido buffet. A roster of guest communications detailing proper hand-washing techniques are visible throughout the ships and reiterated by staff and officers onboard.
  • Additional hand sanitisers/dispensers have been placed in highly trafficked locations where there may not be hand-wash sinks available.
  • The temperature in our washers and dryers has been increased for enhanced disinfection of laundered goods, including bedding, tablecloths, towels, napkins, etc.
  • At night, a deep cleaning and disinfection process is conducted utilising electro-static applications through specialised machines in highly-trafficked public areas (including all restaurants, the fitness centre, spa, lido deck areas, promenade, casino, medical centre, public restrooms, lounges, bars, lobbies, elevators, atrium, youth activity centres, arcade and all crew public areas).

Our onboard Medical Centres are staffed to handle a wide variety of staff and crew medical situations. Any guest or crew member who exhibits symptoms of influenza or upper respiratory infection with fever is strongly encouraged to visit the medical centre for a complimentary medical consultation.

BACK TO TOP


Additional Tips for Healthy Cruising

  • Wash your hands thoroughly with soap and water frequently, especially after using the restroom, before eating and after blowing your nose, coughing or sneezing.
  • Utilise the hand sanitising stations throughout the ship.
  • Also wash your hands after touching things frequently handled by others, like casino chips and hand rails. And do the same while on shore excursions.
  • Keep your hands away from your face.
  • Cough or sneeze into your elbow.
  • Avoid shaking hands.

BACK TO TOP