FAQs

Check out some popular questions from cruisers like you, or type relevant keyword(s) into the Search box below to help find answers to your own cruise questions.

WELCOME ABOARD!

Q:What’s included in my cruise fare?
A:

Where do we start? Accommodation, all main meals onboard, entertainment (including production shows, guest entertainers, trivia, karaoke, dancing classes, movies and in-stateroom videos) and use of the ship’s many complimentary facilities such as swimming pools, gym, waterpark, waterslides, mini-golf, spas, table tennis, and library.

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Q:What are the optional extras?
A:

The options onboard are endless! Some of the optional extras that can be purchased include Shore Excursions, drinks, food from the alternative dining venues as indicated onboard, bar snacks, room service, hairdressing, massage and beauty treatments, spa services, photographic services, video arcade games and some craft activities. Other services may be available at the time you sail, as we are constantly striving to enhance our product.

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Q:What do I wear onboard?
A:

During the day, casual clothes are suitable. After 5.30pm, smart casual clothing is required in the public lounges and restaurants or as published in the ship’s newsletter.

Cruise Casual Dining Dress Code: Gentlemen - Sport slacks, khakis, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - Casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).

Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.

Cruise Elegant Dining Dress Code: Gentlemen - Dress trousers, dress shirts. We also suggest a sports jacket. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so. Ladies - Cocktail dresses, pantsuits, elegant skirts and blouses; if you‘d like to show off your evening gowns, that's great too!

Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

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Q:How many cruise elegant nights will there be?
A:

Most evenings we have a Cruise Casual dress code, but there are those Cruise Elegant evenings one or two nights throughout the voyage. The length of the cruise determines the number of Cruise Elegant evenings in the Dining Room. The first Cruise Elegant evening is scheduled for the 2nd or 3rd day of the cruise; the second Cruise Elegant evening is scheduled for the 2nd or 3rd day prior to the end of the cruise, schedules permitting.

1-day cruise: none
2-day to 5-day cruise: one Cruise Elegant evening
6-day or longer cruise: two Cruise Elegant evenings

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Q:Are there theme nights onboard?
A:

Theme nights are part of the fun onboard and feature on cruises of seven (7) days or more. You will be notified about what night these are on in your daily newsletter once onboard. Pack your sombrero for the Mexican Fiesta Party (Find out more), or colourful feathers for our Caribbean Beach Party (Find out more) and be ready to dance, sing and party the night away. We sell some merchandise for the theme nights onboard our ships, but it is best to come prepared and pack something before you leave. 

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Q:What is the currency onboard?
A:

That’s an easy one! All prices onboard our ship are in Australian dollars.

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Q:How do I pay onboard?
A:

Welcome to cashless cruising! All shipboard expenses are charged to your Sail & Sign Card. Your Sail & Sign Card is linked to your onboard account and can be settled by credit card (Visa, MasterCard or AMEX) or debit card (Visa or MasterCard). Debit cards may act as a credit card, whilst using the available funds in your bank account. When using credit or debit cards, we obtain pre-authorisations and some banks hold these for up to 30 days. A service fee may apply if you use a Visa, MasterCard or AMEX card. If a service fee applies it will also be displayed onboard. During your cruise additional holds will be added if your Sail & Sign® account exceeds the amount of deposit Carnival has on file. If you presented a credit card, this will reduce the amount available on your credit card for other purchases. If you presented a debit/cheque cashing card, the hold will restrict the available cash in your checking account. All charges will be billed to the credit card or debit/check cashing card at the end of the cruise. Please note that Carnival Cruise Lines will not be held responsible for any bank-imposed overage or insufficient funds charged on debit or credit cards.

ATM facilities are available onboard.

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Q:Can I do my laundry onboard?
A:

You’re on holiday – let us take care of this chore for you with our laundry service. There is also the option to do it yourself in our self-service laundromat. Charges apply for these services.

Note: Self-service launderettes located are on the stateroom decks. There are two or three washers and dryers, and one iron and ironing board in each launderette. The cost is $3.25 per washer load and $3.25 per dryer load. Vending machines dispense small boxes of detergent and water softener at $1.50 per box. Note: Due to local environmental requirements, the washing machines in the guest launderette will be closed in port, per each ports specific requirements; the dryers and irons will be available for guest use.


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Q:Where can I put my valuables?
A:

Better to be safe than sorry - there are safety deposit boxes located in each stateroom.

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Q:What type of electrical sockets are onboard?
A:

All staterooms are fitted with a standard Australian 3-point plug or adaptor providing 220/240 volt 60Hz. Adapters will be available for purchase if needed.

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Q:Should I bring my hairdryer?
A:

Why take up extra space in your luggage when we have a hairdryer in every stateroom? 


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Q:Is there duty-free shopping onboard?
A:

Yes, we carry a great range of items from Fine jewellery to Carnival merchandise to Liquor. Happy shopping!

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Q:Is there a doctor onboard?
A:

Yes, please refer to the ‘Your Health’ section in our ‘Terms & Conditions’.

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Q:What should I do if I suffer from motion sickness?
A:

We recommend you consult a healthcare professional prior to boarding. You can prepare by purchasing medication or special magnetic wrist bands before you leave home. Motion sickness can also be treated onboard; medication is usually available for purchase and treatment can be provided by the ship’s doctor.

Any charges from the onboard medical centre will be added to your Sail & Sign Card and you will be provided with an itemised account to submit to your travel insurance company.

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Q:How do I keep in touch with home?
A:

There are a number of ways to let everyone know what a great time you are having. You can make calls from the phone in your stateroom, or use the ship’s computers/wireless connections to keep in touch by email and internet. Please note, access is subject to satellite coverage and charges are higher than on land.

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Q:Can I use my mobile phone onboard?
A:

Mobile phone reception is available onboard. A compatible mobile phone and a service plan capable of roaming internationally with Maritime Communications Partners (AS) is required. Make sure you check with your service provider for applicable charges before you depart.

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Q:What about dining?
A:

'Carnival Spirit offers you a smorgas-on-board of dining options. Visit our Dining section for all the details

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Q:What about tipping?
A:

You are welcome to reward our onboard crew for exceptional service, however, tipping is not required.

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Q:What do I wear onboard?
A:

During the day, casual clothes are suitable. After 5.30pm, smart casual clothing is required in the public lounges and restaurants or as published in the ship’s newsletter.
Cruise Casual Dining Dress Code: Gentlemen - casual pants, jeans (no cut-offs), dress shorts (long), collared sport shirts; Ladies - casual dresses, casual skirts or pants and blouses, summer dresses, Capri pants, dress shorts, jeans (no cut-offs).
Not permitted in the dining room during the Cruise Casual dinner for ladies and gentlemen: shorts, gym shorts, basketball shorts, beach flip-flops, bathing suit attire, cut-off jeans, sleeveless shirts for men and baseball hats.
Cruise Elegant Dining Dress Code: Gentlemen - dress trousers, dress shirts. We also suggest a sports jacket. If you wish to wear suits and ties or tuxedos, by all means we invite you to do so. Ladies - cocktail dresses, pantsuits, elegant skirts and blouses. If you‘d like to show off your evening gowns that's great too! Not permitted in the dining room during the Cruise Elegant dinner for ladies and gentlemen: shorts, gym shorts, T-shirts, beach flip-flops, bathing suit attire, jeans, cut-off jeans, sleeveless shirts for men, sportswear, and baseball hats.

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OTHER BITS AND PIECES

Q:I have booked through a travel agency; can I still contact you directly?
A:

Your Travel Agent is the expert in arranging your holiday. While we are happy to discuss general information about your cruise, we are unable to discuss any aspect of your booking with anyone other than a representative of your travel agency. Please contact your Travel Agent for specific details, requests or to make changes to your booking.

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Q:Is GST payable?
A:

GST is included in all domestic flights and also applies to Australian coastal cruises or New Zealand coastal cruises, in the fare paid and any purchases made onboard. GST is not applicable to any other cruise or purchase.

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Q:What if I do not show up for my cruise?
A:

We will be sorry if you cannot make it. If you do not join us on the cruise, no refunds will be given.

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Q:What else do I need to know?
A:

You’re nearly there, but the most important information is still to come. Please read our ‘Terms & Conditions’, then you’re all set to enjoy the holiday of your life!

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Q:What is the Tourist Refund Scheme?
A:

The Tourist Refund Scheme allows Australian and overseas passengers to claim back the Goods and Services Tax (GST) and the Wine Equalisation Tax (WET) on goods purchased in Australia and taken with them as accompanied baggage overseas, this also applies if you are sailing out of Australia with Carnival. Find out more here.

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Q:Are there rules about what I can bring back into Australia?
A:

Yes, please see the DAFF website and consider this when purchasing items on the ship/at destinations.

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Q:Do you have an Internet Café / Wireless Internet Services or WIFI?
A:

Yes! Satellite Internet access is available via WiFi throughout the vessel (including your cabin) and in the Internet Café.

Internet Café

The Internet Café is open 24-hours and features individual terminals for your privacy. For your convenience, the Internet Café Manager is available for assistance during posted hours.

Internet Café terminals run on Windows XP and are limited to Internet communication. Terminals are equipped with Microsoft Office readers only, not full versions of these programs (WORD, EXCEL, etc); most files can be accessed as “read only” for viewing purposes but cannot be edited or saved. Please note, on your personal laptop you can read, edit and save files without restrictions according to the programs installed.

Wireless Users – Laptops and other WiFi equipped devices

Got a laptop, an iPad, or a netbook? Got 802.11 a/b/g/n wireless capability (that's just geek speak for WiFi)? The Wireless Internet Service is compatible with a Wireless 802.11b card, which is the industry standard. You may use your personal laptop while onboard, your iPhone and all other WiFi equipped devices and most software installed on them without restrictions. VPN access on the other hand is restricted to connections of the type, which are not IPSec or PPTP connections. Kindly discuss your VPN limitations with your company’s IT department if you are planning to work while sailing. We are not able to change your settings onboard.

Pricing

Pricing plans vary by ship based on itinerary. Some ships offer pay as you go per minute rates and bundled time plans. Others have daily and per cruise plans. The full list of available pricing options can be accessed once on board the ship. Please consult the internet login screen or request information at Guest Services. Internet plans can be used on multiple devices (only a single device can be logged on at any one time). Instructions on how to create an account and pricing details are present on-screen in the Internet Café or on your laptop once you connect to Carnival WiFi. Internet pricing is identical, whether you are using the Internet Café terminals, your own laptop or other wireless devices. All Internet charges will be billed directly to your onboard “Sail & Sign” account.

Before You Go

Get the most from your cruise Internet time and your trip — make sure you're powered up and prepared before you board the ship with this handy pre-cruise checklist. Here are a few things you want to remember to pack for your cruise:

• WiFi enabled laptop and mobile devices

• Power supply for each of the devices you are bringing with you

• A charged battery for your trip to the ship

• Data cables to transfer pictures

• Headphones

• Laptop privacy screens

Best Practices

• Email – Convert your email settings to basic; you will have a better experience with less graphic intense content. Most email providers have a lite version of their service optimized for low-bandwidth users.

• Mobile websites – most websites nowadays offer a mobile interface; they are leaner, less graphic intense alternatives to their main page. Mobile pages load quicker via the leaner bandwidth available onboard and can be accessed regardless of your device: laptop, smart phone, tablet etc. A few examples:

- www.M.Facebook.com

- www.Touch.Facebook.com

- www.M.Yahoo.com

• Apps – consider using apps; they are tailored for your device and will improve your online experience

• Browsers – Experiment with alternate browsers for a faster experience: Chrome, Opera, Safari, Mozilla, Firefox

• Remember to log out

• Disconnect from WiFi - develop the habit of disconnecting from WiFi when ending your Internet session; leaving your device connected may slow other users’ Internet speed

• Words associated with leaner content = faster loading time: mobile, text only, lite, no media, low resolution

• Discuss VPN limitations with your company’s IT department prior to cruising; onboard personnel are not able to change your settings onboard.

NOTE:

Internet access via satellite is a significantly different experience than high-speed connections on shore. Onboard Internet access is not guaranteed at all times due to the nature of satellite communications, which are subject to occasional disruptions due to weather patterns and location. Accessing E-mail and the Internet in the middle of the world's oceans is a triumph of cutting edge satellite technology. Our investment into this technology matches some of the most prestigious companies in the world, but even so it cannot be as fast as your home broadband. This is because the data must be transmitted over a slower wireless signal to satellites 22,000 miles above the Earth, which then bounce the data back down to the exchange. At home the data is sent down your fast cable connection to your local exchange, just around the corner from your house. We are continually reviewing our investment to secure you as fast a connection as possible and challenge fjords, glaciers and other grand geographical locations, to provide you with as seamless and consistent a service as possible.

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SHORE EXCURSIONS

Q:What time do excursions begin?
A:

Departure times vary by tour. Once requests are confirmed on board, tickets with all necessary information, including departure time and meeting place, will be delivered to your stateroom.

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Q:What is the Tour Operator's Diving Policy?
A:

Tour Operator's Diving Policy: Due to the nature and level of physical exertion involved in diving excursions, certain excursions may not be appropriate for individuals with certain medical conditions such as asthma, heart conditions, high blood pressure or serious diabetes. This applies to scuba diving and helmet diving excursions. Tour Operators require that all guests be able to participate safely in the excursions. You will be required to sign a Medical Waiver/Liability Release form prior to your shore excursion. If you have any medical conditions that may affect your ability to participate safely in a diving excursion, the tour operator reserves the right to decline or cancel your reservation.

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Q:Do I need to sign a waiver to participate in any of the shore excursions?
A:

Yes. Some excursions require a waiver to be completed and signed before participation. These are usually the more active type excursions such as snorkeling, diving, kayaking, horseback riding, etc. These procedures are for your safety. Contact the Shore Excursion Manager onboard if you have any concerns.

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Q:How can I be sure if I am confirmed on the shore excursions I want?
A:

Shore Excursion requests that are made online will be confirmed on embarkation day. Shore excursion tickets, which contain all necessary information will be delivered to your stateroom. Please be sure to check your tickets for departure time as well as meeting place.

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Q:Why book with Carnival for Shore Excursions?
A:

Reliable and Reputable. Yes, you have to take all of these into account, and we are happy to say that Carnival's shore excursion providers* are reliable, reputable, and required to carry insurance. Carnival has chosen the selected providers because these providers enjoy the best reputation in their respective ports. These shore excursion providers know that Carnival's guests expect a positive, fun-filled excursion.

Variety, Quality and Value. Whether your idea of a fun day in port is a relaxing, exhilarating or an educational activity, Carnival sells a wide variety of quality excursions for every type of cruiser. We continuously monitor prices to make sure that all of our guests are enjoying the best possible excursion for the best value. There are never any surprises with extra "hidden" fees.

Confidentiality. Since all your shore excursions are charged to your shipboard Sail and Sign® Account, you will not have to share your credit card information with anyone you are not familiar with.

Hassle Free. With Carnival there is always a course of action that you can follow if something does not go exactly as planned; should there be a weather delay or an unexpected change of itinerary, our professional team on board will assist with any changes needed.

*The shore excursions sold by Carnival are owned and operated by independent contractors over whom Carnival exercises no control.

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Q:Can I cancel my shore excursion request?
A:

Online requests may be cancelled up to 72 hours prior to sailing. Please send your cancellation request to australiashoreex@carnival.com. Any cancellation requests within 72 hours of sailing must be handled on board.

On board:

• After the online cutoff date, cancellations must be handled on board and cancellation charges are as follows:
• 25% charge once on board
• 100% charge if cancellation within 24 hours of arrival in port
• Refunds less cancellation charges will be applied in the form of a credit to the guest's Sail & Sign account.

Note: Cancellations due to weather are the determination of the tour operator only. See specific questions related to shore excursion cancellations.

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Q:Can I book my tours over the phone?
A:

At this time shore excursions can only be requested online prior to your cruise or once onboard

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Q:What happens if I don't want to participate in the snorkel portion of the tour?
A:

For those excursions that include snorkel portions, participation is strictly optional. However, there is no discount taken off the price for the tour.

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Q:Will I see all of the wildlife and scenic attractions described in each excursion's description?
A:

Neither Carnival nor the tour operator can guarantee that you will see wildlife. Tour operators make every effort to fulfill an excursion's description. However, weather, time of season, and other factors beyond our control can affect wildlife sightings and scenic views.

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Q:Will I miss the ship if I go on shore excursions?
A:

One of the major advantages of participating in shore excursions sold through Carnival is that we closely monitor the excursion departures and returns. Therefore, we can assure you that even if there are unexpected delays on an excursion, your ship will be there when you return. Please be aware that if you make your o wn arrangements, or leave an organised excursion, you willl be on your own and it will be up to you to make sure you return to your ship on time.

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Q:What type of ground transportation is used for shore excursions?
A:

Standards of transporation vary considerably throughout the world. Air-conditioned equipment is requested, but is not always available. In some cases, the transportation used will be open-air safari buses, mini-vans, taxis or otherwise noted.

Guests wishing to travel with friends should all leave the ship together, as this will help the shore excursion staff allocate sufficient space in the same vehicle wherever possible.

Please note that motor coaches and other forms of transportation may require guests to climb 2 to 3 steps. Most, but not all motor coaches, can accommodate collapsible wheelchairs. Staff is not obligated to lift guests into or out of vehicles. Tendering may prevent guests in wheelchairs from going ashore at certain ports of call. For further information about specific excursions' transportation accessibility, please look for the accessibility advisories online, represented by a blue wheelchair icon or see the Shore Excursion Manager onboard.

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Q:Is it possible to go shopping and participate in an excursion while in port?
A:

Yes. Many of our excursions are only a few hours in duration, leaving you with plenty of time in most ports for shopping, sight seeing or even participating in another excursion. Also, many of our longer excursions may includ a shopping stop.

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Q:Are there any requirements such as visas or inoculations when I visit certain ports?
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As a reminder to our guests, kindly be advised that passport, visa and inoculation regulations may vary by destination and change from time to time. It is the sole responsibility of the guest to obtain and have available when necessary the appropriate valid travel and health documents such as passports, visas, vaccination certificates, etc., that are necessary for air travel, debarkation at the various ports of call and re-entry into the appropriate country of origin. We recommend that you visit your nearest consulate office or relevant web site for appropriate requirements.

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Q:Where can I address questions regarding the operation of an excursion?
A:

If you have an operational question about an excursion or you need additional information, please send and e-mail to shoreexcursions@carnival.com. Every effort will be made to provide you with feedback within 48-72 hours, with those queries requiring additional specific research possibly taking longer. Please be sure to include your ship and sail date in the subject line. And be sure to include any other specific information such as port name, exact excursion name and date of sailing in all correspondence.

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Q:Can I take more than one shore excursion in each port of call?
A:

Yes, depending on the length of each applicable shore excursion relative to the amount of time the ships stay in port. Make sure that you allow at least 30 minutes between each excursion.

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Q:What type of clothing should I wear on an excursion in a port?
A:

It depends on the climate of the port. Given the warm climate and the more rustic conditions in the South Pacific, we strongly suggest that you wear light, casual clothing and comfortable, low-heeled walking shoes or sneakers. For any brief tropical showers you may encounter, you might want to bring a fold-up umbrella and a light jacket. Also, remember to bring sunscreen, a towel and a camera and to leave your valuables onboard, in your staterooms. Local customs and traditions may require certain clothing and is noted in the description of the tours affected.

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Q:Will my shore excursion orders change automatically, if I change my cruise booking to a different sailing date?
A:

No. You will need to re-book shore excursions for your sail date by repeating the order process using your new cruise booking number, Keep in mind that new shore excursion bookings cannot be made online are the cut-off date for the new sailing. If you are within the cut-off window for the new sailing, you must purchase shore excursions once onboard. Please stop by the Shore Excursion Desk for more information. Carnival Spirit also offers an interactive television system, which allows you to book your excursions from the convenience of your statemroom.

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Q:What if I do not have a cruise booking number?
A:

You can always browse shore excursions online at www.carnival.com. This will help you decide which of our exciting destinations you would like to visit. However, to make a shore excursion booking, you must first book a cruise and meet all deposit requirements for each of the guests for which you are booking shore excurstions. At this point, you should receive your cruise booking number. If you have done so and still do not have a cruise booking number, please contact your Travel Agent or whoever assisted you with your cruise booking.

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Q:What is the cancellation and refund policy in the event of bad weather or unexpected circumstances?
A:

Certain exursions have minimum guest participation requirements and shore excursions may be cancelled or modified depending on the number of guests participating. In the event of cancellation or modification of an excursion, best efforst will be made to provide advance notice. Shore excursions may be cancelled by Carnival or the Tour Operator due to inclement weather conditions, or any other reason whatsoever. Full refunds will be made to guests who purchased excursions which get cancelled. If your shore excursion is cancelled, the refund will be credited to your shipboard account.

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Q:Are there any special requirements to participate in a Certified Dive excursion?
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An open-water scuba certification must be presented to the operator in order to participate in a certified dive excursion. Dive operators will refuse to take divers who cannot provide proof of the date of their last dive or scuba review course. We recommend you bring a logbook or proof that you have recently completed a review course. If you are restricted from participating in a Certified Dive excursion, for lack of documentation, please see the Shore Excursion Manager onboard for alternatives. There are certain medical conditions that may prevent your participation in a Beginner's Scuba Diving excursion. You must complete the medical history form and the liability waiver/release form that will be provided either onboard, or by the tour operator at the beginning of the excursion. There are several medical conditions that may prevent you from safely participating in a Certified Dive excursion. Having any of the following conditions would require that you are examined by a qualified physician and obtain written permission from that physician to participate in the excursion: Heart disease or previous heart attack, diabetes, epilepsy or seizures, high blood pressure or taking medicine to control blood pressure, presently taking prescription medicines (with the exception of birth control), pregnancy, asthma or any form of lung disease, recent surgery, blackouts, sinus problems, fear of closed spaces, recurring migraine headaches, recurrent ear problems, and severe motion sickness. Keep in mind that this is not a comprehensive list. For more information you should consult your physician.

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Q:Are there any special requirements to participate in a Beginner's Scuba Diving or Snuba excursion?
A:

Yes. There are certain medical conditions that may prevent your participation in a Beginner's Scuba Diving or a Snuba excursion. You must complete the medical history form and the liability waiver/release form that will be provided either onboard, or by the tour operator at the beginning of the excursion. There are several medical conditions that may prevent you from safely participating in a Beginner's Scuba Diving excursion. Having any of the following conditions would require that you are examined by a qualified physician and obtain written permission from that physician to participate in the excursion: Heart disease or previous heart attack, diabetes, epilepsy or seizures, high blood pressure or taking medicine to control blood pressure, presently taking prescription medicines (with the exception of birth control), pregnancy, asthma or any form of lung disease, recent surgery, blackouts, sinus problems, fear of closed spaces, recurring migraine headaches, recurrent ear problems, and severe motion sickness Keep in mind that this is not a comprehensive list. For more information you should consult your physician.

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Q:Are there any children's prices for shore excursions?
A:

Yes. Some excursions offer children's prices for ages 3 through 12. Infants aged 2 and younger sitting on a parent's lap and therefore not occupying a seat, are not charged for most shore excursions. These excursions are indicated with the "Infants Free" advisory. There are also some shore excursions that require that each guest purchase a ticket regardless of age. This will be noted in the specific shore excursion's description. If a parent would like their infant to occupy a seat, where it is not required then the parent must purchase an excursion ticket for the infant at the published excursion price or child price, where available. Parents are also responsible for bringing a safety seat for their child if required

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Q:Does Carnival own the tour companies in the ports and is it responsible for what happens on the shore excursions?
A:

No. All of the shore excursions, including any related transportation, are operated by local independent companies and they are solely responsible for their products, excursions and any related transportation. We try to choose the most reputable companies available to provide your excursions. Carnival is not responsible for any losses, damage, death, injuries or claims whatsoever arising from, connected with, or related to any activities engaged in by guests while off of Carnival's ships or tenders in any port of call. This includes all shore excursions, whether sold onboard or by third parties ashore. You will engage in all such activities off of the ship at your own risk.

Carnival neither supervises nor controls tour operator's actions, nor makes any representation either expressed or implied as to their suitability. Carnival sells tickets for all excursions as a convenience to guests only. Tour operators, transportation providers, and their employees are neither agents nor employees of Carnival, notwithstanding their use of any signage or clothing which may contain the name "Carnival" or other related trade names or logos.

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Q:Will I miss meals if I go on shore excursions?
A:

When the ship is in port, the meal times are sometimes adjusted to accommodate the departure and return times of shore excursions booked through Carnival. Alternative dining is also available so guests participating in shore excursions can dine at their convenience

When booking a morning excursion and an afternoon excursion togehter, you should allow a minimum of one hour, rather than the suggested 30 minutes, in between excursions to enjoy a quick buffet lunch onboard. If the port requires tendering, you will need additional time for the transfer to and from shore side.

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Q:Which shore excursions are recommended for physically challenged guests?
A:

It depends on the type and degree of the disability. In general, if guests are able to walk on their own, we recommend those excursions that are designated as easy activity. See specific excursion activity level icons.

If guests are non-ambulatory, we generally recommend independent transportation for their comfort and convenience. Our shore excursion staff may be able to assist with suggestions. We also recommend that non-ambulatory guests be accompanied by someone who is able to assis them throughout the duration of the excursion. Some ports of call require tenders to go ashore, and that may preclude non-ambulatory guests from leaving the vessel.

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Q:What if the shore excursion I am interested in is sold out?
A:

Check back often. Unfortunately, it does happen that some of the more popular shore excursions will sell out. However, cancellations may occur from time to time. We recommend that you book all shore excursions as early as possible after booking your cruise. If an excursion is not available, you may want to search for alternate excursions within the same activity type or see the Shore Excursion Staff once onboard to check for last minute cancellations. The option to wait list an excursion is not available at this time.

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Q:How do I book and/or receive information on Carnival shore excursions?
A:

You can visit www.carnival.com.au and browse through the shore excursions section online. Here you will find detailed information regarding the various shore excursions that may be offered at the destinations and ports your cruise visits. If you have a valid booking number, you may submit your requests online up to 72 hours prior to sailing. Some excursions have a limited capacity so requesting early may ensure that the excursions you want are available.

Alternatively, upon boarding the ship, you will find a detailed listing of all available excursions for your cruise. You will also receive instructions on how to book these excursions onboard. Carnival Spirit offers an interactive television system, which allows you to book your excursions from the convenience of your stateroom.

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Q:Do I have to book a shore excursion through Carnival or can I go off on my own?
A:

You are not obligated to book shore excursions through Carnival in order to leave the ship. Public transportation is available at most ports. We suggest you visit your local library, bookstore or a pertinent web site to determine where you would like to go.

Carnival does not offer any alternatives from the established shore excursion program. All shore excursions sold through Carnival are coordinated with reputable tour operators and include all the most popular sites of interest.

One of the many benefits of booking excursions through Carnival is a guarantee that the ship will remain in port until all guests participating in a Carnival shore excursion are back onboard. Carnival will not be aware of shore excursions that are booked independently. Also, keep in mind that some ports have visa requirements that may prevent you from venturing off on your own.

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Q:Are there any age restrictions to participate in shore excursions?
A:

For most excursions, there is no minimum age for children as long as they are accompanied by an adult. Unaccompanied guests must be 18 years of age or older. On some types of excursions, minimum age restrictions may apply and vvary by excursion. Please see the specific excursion descriptions for details.

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Q:What happens after I submit my request for shore excursions prior to sailing?
A:

You will receive an email confirming your request has been received. Please print this email and retain for your records.

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Q:What is the "Behind the Fun" tour?
A:

Carnival's "BEHIND THE FUN" Tour

Unique Insight into the Line's Shipboard Operations

For those who want an insider's look at the inner-workings of a Carnival "Fun Ship", we've created Behind the Fun, a guided tour that provides guests with a unique insight into Carnival's shipboard operations.

Behind the Fun is offered fleetwide. On cruises 6 days or longer, a 3.5 hour tour offers participants an extensive behind-the-scenes look at a wide range of shipboard venues that are mormally off limits to guests. During the tour, key shipboard personnel, including the captain, chief engineer, chef de cuisine and other department heads, share their vast knowledge in their particular area of expertise. (On 3, 4 or 5 day cruises, a shortened version of the tour may be offered, running approximately 2 hours.)

Behind the Fun begins with a stop backstage in the main show lounge where participants can see exactly what goes into creating Carnival's award-winning revues. The tour then moves on to normally restricted areas such as the laundry room, crew galley and dining room, crew gym and crew training center.

Next it's on to the expansive main galley where talented culinary artists prepare upwards of 12,000 meals and snacks per day for Carnival's guests. The tour also includes a visit to the ship's bridge and engine control room, and informative Q&A sessions with the captain and chief engineer, respectively.

In addition to a comprehensive overview of Carnival's shipboard operations, Behind the Fun participants receive a number of commemorative gifts, including a custom-made Behind the Fun baseball cap and lanyard, a Team Carnival "Picture Perfect" book with stunning photographs of Carnival ships and destinations taken by the line's employees, and enven complimentary photos with the captain on the bridge.

Behind the Fun tours can only be booked onboard, through the ships' Shore Excursion Desk. The cost is $95 AUD per person and capacity is limited to 16 guests per tour. Guests must be 8 years old or older to participate; anyone under 18 must be accomopanied by an adult.

Behind the Fun Tour "General Information"

• Tours are conducted on the last sea day of each cruise.
• Guests are not permitted to have cameras, mobile phones or video recording equipment on the tour
• Guests must be 8 years of age or older to participate; anyone under 18 must be accompanied by an adult.
• The tour is approximately 3.5 hours.
• The tour may only be purchased on board your cruise through the Shore Excursion Desk, please stop by for specific date/time and exact pricing.

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VIFP Club

Q:How long do I have to activate my membership?
A:Guests may activate their membership at any time, but we do encourage everyone to do it as soon as they can.

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Q:Do VIFP Club members earn points when cruising with sister lines?
A:Benefits of the VIFP Club are unique to Carnival Cruise Lines cruises. VIFP Points may be earned only when sailing on Carnival Cruise Lines. Cruises taken on Carnival Corporation’s other own cruise lines will not earn VIFP Points and VIFP Club benefits will not be offered.

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Q:Which Carnival Cruise Line cruises count towards my VIFP Points?
A:VIFP Points will be earned for all qualifying Carnival Cruise Lines cruises, starting with Carnival’s first sailing on March 9, 1972. (Non-qualifying cruises include charter cruises, non-revenue cruises, etc.)

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Q:How much does it cost to become a VIFP Club member?
A: There are no fees to join the VIFP Club, and membership never expires.

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Q:Does each cruiser in a guest’s family/party/stateroom earn points and receive Club benefits?
A:Yes, each member of the VIFP Club earns VIFP Points and will receive the benefits of their VIFP Club level. However, some benefits are age-restricted.

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Q:Should everyone activate/join (all members of guests family or party)?
A:All guests who have cruised with Carnival will be automatically enrolled. Still, each guest should individually activate their account to ensure data accuracy.

For guests who haven’t sailed with Carnival yet, we recommend at least one adult within each family or party join the VIFP Club to see if you can take advantage of members-only offers or promotions that are offered from time-to-time.

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Q:How do guests enrol?
A:If guests have cruised with Carnival before, they’re automatically enrolled. They simply activate their account at http://www.carnival.com/loyalty/overview.aspx.

If guests are new to Carnival, they can join the program at http://www.carnival.com/loyalty/overview.aspx.

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Q:How does the VIFP Club work?
A:Members of the VIFP Club earn one VIFP Point for every day they’ve been at sea (aka cruise day), so 1 VIFP Point= 1 Cruise Day.

There are five levels in the VIFP Club:

Blue Card: First time Carnival cruise

Red Card: 1 – 24 Cruise days / VIFP points

Gold Card: 25 – 74 Cruise days / VIFP points

Platinum Card: 75 – 199 Cruise days / VIFP points

Diamond Card: 200+ Cruise days / VIFP points

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Q:What is the difference between Past Guest and the VIFP Club membership?
A:Past Guest fares will continue. However, membership in the VIFP Club provides for additional valuable benefits along with special offers.

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Q:What is the VIFP Club?
A:The VIFP Club stands for the Very Important Fun Person Club, Carnival’s guest recognition program.

If you’re a Past Guest, the program recognises you for your continued loyalty to Carnival with increasing recognition and benefits as you cruise more and more.

New to Carnival? The VIFP Club is a warm welcome to the Carnival experience and gives you access to VIFP members-only rates and promotions.

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Q:If a cruise is cut short or extended for reasons out of the guests control, how many points will the guests earn since we are basing it on the actual number of days sailed?
A:As a gesture of goodwill we will never decrease the number of cruise days earned as a result of extenuated circumstances. In cases where an additional day is added we will increase the number of cruise days.

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Q:Will guests automatically receive recognition/benefits or must they be requested?
A:VIFP Club members will automatically move from one level to the next level based on their VIFP Points, and will receive the benefits of their level on each sailing.

Guests graduating into a new level during a cruise will receive the benefits of the new level they are graduating into from the beginning of the cruise (e.g. those graduating to Gold on the 3rd day of a 8-day cruise will receive Gold benefits for the entire duration of their cruise).

While guests are automatically eligible for their benefits, some Diamond level benefits must be requested at the time of booking (e.g. one-time benefits).

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Q:How do I earn points on a cruise ending and starting in Australia?
A:In order to earn VIFP Points for Cruises that begin and end in Australia (each an “Australian Cruise”), Members must log into their Account and request that VIFP Points be awarded for Days earned on such Australian Cruise(s). Members must review their cruise history and submit a request by clicking on “Missing a Cruise?” and provide the requested information. CCL will not automatically award VIFP Points for any Australian Cruise.

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Q:I activated my account but noticed that all of my cruises were not included. How long will it take for Carnival to adjust my level?
A:Carnival wants to ensure than all eligible cruises are captured in guests’ cruise history. It takes up to three business days after a sailing for the system to update a guest’s cruise history.

If guests notice a discrepancy, they should log into their personal profile on http://www.carnival.com/loyalty/overview.aspx and submit a request form. The request form can be found at the bottom of the “Review My Cruise History” page, in the “Manage My Cruise History” tab.

Carnival will review each request on an individual basis. Please be patient, the process may take 6-8 weeks to complete.

Cruises beginning and ending in Australia: In order to earn VIFP Points for Cruises that begin and end in Australia (each an “Australian Cruise”), Members must log into their Account and request that VIFP Points be awarded for Days earned on such Australian Cruise(s). Members must review their cruise history and submit a request by clicking on “Missing a Cruise?” and provide the requested information. CCL will not automatically award VIFP Points for any Australian Cruise.

Please note, Carnival cannot process requests over the phone.

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Q:Will benefits change over time?
A:They might someday. Therefore, Carnival Cruise Lines reserves the right to change terms/benefits at any time.

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Q:If a guest is sharing a cabin with another guest in a different level (e.g. a Platinum and a Gold), how will benefits apply to the stateroom?
A:Benefits are meant to recognise individual members and are therefore not transferable to travel companions.

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Q:Can a guest bring another guest to membership functions on board?
A:Generally, benefits requiring an invitation are designated per member. Certain events invite eligible guests to bring one additional person as space permits. Details are provided on invitations for each of the functions.

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