Guests With Disabilities

FACILITIES AND SERVICES FOR GUESTS WITH DISABILITIES

At Carnival, we are dedicated to offering a fun and memorable cruise experience to all our guests. Our team of trained crew members provide attentive service, and our ships have a variety of accessible features to ensure our guests with disabilities have a relaxing and enjoyable cruise. We are working on additional modifications to our ships and services to further enhance the guest experience. Look for updates to this page periodically for more details.

Should you have any specific needs, please complete all applicable Pre-Cruise Forms to ensure you are appropriately accommodated during your cruise.

While we cannot guarantee all requests will be met, we will make every reasonable effort to accommodate you.

While we provide attentive service, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

In accordance with public health regulations, we do not allow individuals in diapers or swimming diapers, nor those who are not toilet-trained in our pools, whirlpools, or on our water slides.

Please understand that all rules and regulations regarding health and safety procedures apply to all guests. While we do our best to provide as much information as possible about these procedures on our website, please understand Carnival Cruise Line reserves the right to determine what is and is not in alignment with these procedures, as necessary, on a case-by-case basis.

General Access

Carnival has made substantial modifications to enhance guests’ ability to move about our ships.

Our elevators feature tactile controls within reach of guests who use wheelchairs, and audible signals for guests who are blind or have low vision.

Accessible routes are available throughout most areas of the ship, and signs are posted in the elevator lobbies, to assist in locating these pathways.

In addition to the main dining rooms, each ship offers a variety of accessible dining options, including Lido Deck casual dining, 24-hour room service, and other specialty restaurant venues. Accessible tables are available, and we can provide table service in areas where self-service dining is offered, upon request.

Additionally, we invite you to join the fun at our live performances 15 minutes prior to our door opening times, which are posted on the HUB app. A Fun Squad representative will be available at the entrance(s) to assist you with seating. Please note, seating is available on a first-come, first-served basis.

Pool lifts are currently available on Carnival Celebration, Carnival Firenze, Carnival Freedom, Carnival Horizon, Carnival Jubilee, Carnival Legend, Carnival Miracle, Carnival Panorama, Carnival Paradise, Carnival Pride, Carnival Radiance, Carnival Sunrise, Carnival Venezia, Carnival Vista, and Mardi Gras. Pool lifts are typically located at the main pool and have a 300-pound weight limit. Should the pool lift be temporarily relocated, please ask our aquatic attendants for assistance.

For each ship, diagrams of accessible routes, accessible staterooms*, and accessible public restrooms are available below. Our accessible PDF deck plans can be used to locate accessible areas, while the interactive deck plans allow you to easily obtain more details about a particular stateroom, when you search by room number.

For accessibility-specific details for each stateroom category, including features, specifications, and dimensions (such as door widths and step heights) please see the Guests with Mobility Limitations section.

Carnival Adventure™ (PDF) Carnival Breeze® (PDF | Interactive) Carnival Celebration®* (PDF | Interactive) Carnival Conquest® (PDF | Interactive) Carnival Dream® (PDF | Interactive) Carnival Elation® (PDF | Interactive) Carnival Encounter™ (PDF) Carnival Festivale™* SAILING IN 2027 (PDF | Interactive)

Carnival Firenze™ (PDF) Carnival Freedom® (PDF | Interactive) Carnival Glory® (PDF | Interactive) Carnival Horizon® (PDF | Interactive) Carnival Jubilee®* (PDF | Interactive) Carnival Legend® (PDF | Interactive) Carnival Liberty® (PDF | Interactive) Carnival Luminosa® (PDF)

Carnival Magic® (PDF | Interactive) Mardi Gras®* (PDF | Interactive) Carnival Miracle® (PDF | Interactive) Carnival Panorama® (PDF | Interactive) Carnival Paradise® (PDF | Interactive) Carnival Pride® (PDF | Interactive) Carnival Radiance® (PDF | Interactive)

Carnival Spirit® (PDF | Interactive) Carnival Splendor® (PDF | Interactive) Carnival Sunshine® (PDF | Interactive) Carnival Sunrise® (PDF | Interactive) Carnival Valor® (PDF | Interactive) Carnival Venezia® (PDF) Carnival Vista® (PDF | Interactive)

* Carnival Celebration, Carnival Festivale, Carnival Jubilee, Mardi Gras – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

ACCESSIBLE STATEROOMS

Our ships have specially designed staterooms for guests using wheelchairs, or those who have mobility limitations and could benefit from the features of an accessible stateroom.

As with all Carnival reservations, staterooms within each category are assigned on a first-come, first-served basis. Therefore, it is advisable to reserve the appropriate stateroom in advance.

If an accessible stateroom is booked by a guest who does not need the accessibility features in the stateroom, they may be moved to a non-accessible stateroom, at any time, in order to accommodate a guest with a disability.

We have four classifications of staterooms:

Fully Accessible Cabins (FAC): These staterooms are designed for use by guests with highly limited mobility or no mobility, who require the regular use of a wheelchair, scooter, or other similar assistive devices. FACs contain accessible elements including turning space, accessible routes throughout the stateroom, and an accessible bathroom. Additionally, these staterooms feature a wider doorway and an accessible bathroom that contains grab bars and a shower seat^†.

Fully Accessible Cabins – Single Side Approach (FAC-SSA): These staterooms are designed for use by guests with highly limited or no mobility, who require the regular use of a wheelchair, scooter, or other similar assistive devices. FAC–SSAs are a type of FAC that provide an accessible route and clear floor space on only one side of the bed, in staterooms configured to provide only one bed. In an FAC-SSA configured to provide two beds, the clear floor space will be between the beds, with one side of each bed having an accessible route. Additionally, these staterooms feature a wider doorway and an accessible bathroom that contains grab bars and a shower seat^†.

Ambulatory Accessible Cabins (AAC)^††: These staterooms are designed for use by guests with mobility limitations, who do not require the regular use of a wheelchair, scooter, or other similar assistive devices. For example, AACs are ideal for guests who only use an assistive device (such as a cane or a walker) for traversing longer distances, and who may benefit from certain accessible features, such as grab bars, to assist with balance. Please keep in mind, this type of stateroom has an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable).

Standard Cabins^††: These staterooms have an entry doorway measuring approximately 22" (55.9 cm), an 8" (20.3 cm) lip into the cabin bathroom, a 4" (10.2 cm) lip into the shower stall and a 7" (17.8 cm) lip to the balcony (if applicable).

^†For cabins on Carnival Liberty and Carnival Glory that do not have a shower seat, a shower stool is available on request.

^†† Carnival Celebration^®, Carnival Festivale^™, Carnival Jubilee^®, Mardi Gras^® – Not all staterooms can accommodate scooters. If you are traveling with a scooter on one of these ships, please review your ship’s PDF accessible deck plan and confirm the stateroom you have selected accommodates your needs.

PERSONAL MOBILITY DEVICES (WHEELCHAIRS/SCOOTERS/SEGWAYS)

We strongly encourage guests to inform us if they are traveling with wheelchairs or scooters at the time of booking, or as soon as the need is known, to ensure they have a stateroom that best accommodates their needs.

If you are traveling with a mobility device, please complete the Mobility Device Form.

Due to safety considerations, mobility devices cannot be stored in corridors or public areas. If bringing a scooter, please bring one that can collapse or fold so that it may be safely stored within the cabin. Once on board, guests may contact their room steward for assistance.

In order to purchase an ambulatory accessible cabin or a standard stateroom, the mobility device must be able to fit through the 22" (55.9 cm) wide entry doorway, and must fold and collapse so when stored, the guest can safely exit the stateroom. Guests who bring scooters that are larger than 21" (53.34 cm) wide, or travel with multiple scooters in the same stateroom, must purchase a fully accessible stateroom with a wider doorway (32”, 81.3 cm), or rent a smaller scooter appropriately suited for their stateroom. Guests may be required to have their scooters sized at the time of check-in to ensure it fits in the stateroom. Scooters that do not fit in the stateroom will not be allowed on board. Should a guest be unable to make alternate arrangements to rent a smaller scooter or travel without it, they will be denied boarding, and no compensation will be provided.

Only mobility devices operated with gel, dry cell, absorbed glass mat, or lithium-ion batteries will be allowed on board. Batteries must be charged in the guest's stateroom, and for this reason, we recommend guests travel with a scooter that has removable batteries.

Guests must drive at a safe speed to ensure their own safety and the safety of others on board. Raised door thresholds are present throughout the ship, which must be traversed with care. Careful attention must be paid when backing in and out of elevators, as they are often in close proximity to staircases and may be narrow or difficult to navigate.

Mobility devices cannot be left unattended in any venue area, unless the guest is temporarily away attending an event. In which case, the device must be parked in an area that allows all guests to safely exit the venue. When in public areas, guests must keep their devices clear of any exits or fire doors and ensure it does not obstruct any fire or safety equipment.

For safety reasons, Segways and other two-wheeled or self-balancing devices are not permitted to be used on board. Guests who bring these devices must store them in their stateroom and may only use them at ports of call. Please Note: It is the responsibility of the guest to check the local laws of each port, as Carnival will not be responsible for items confiscated by foreign governments.

RENTAL SERVICES

Guests who require the regular use of a wheelchair, scooter, or other mobility device are encouraged to bring their own or rent from our preferred vendor, Scootaround.

Please visit Scootaround's website , or call 1-888-441-7575. Scootaround’s team of trained professionals can review the different rental options available, and find the one that best suits your needs, based on your accommodations. As a preferred vendor, they have unique access to deliver your rented equipment on board Carnival ships in all U.S. homeports and select non-U.S. homeports.

Scootaround provides a wide range of cruise mobility rentals and accessibility solutions, including scooters, wheelchairs, and powerchairs.

AIRPORT TRANSFERS

North America Departures: For transportation between the airport to the cruise port, a transfer vehicle with a hydraulic lift is available for guests with mobility limitations. This service must be requested in advance. Hydraulic lifts have a maximum weight limit of 500 pounds (226 kg), which is the combined weight of the wheelchair/scooter and the guest. Standard airport transfer charges apply; there is no additional cost for the lift. If you require this service, please let us know no later than 14 days prior to sailing. After booking your cruise, you can reserve your hydraulic lift transfer online, by accessing the Manage My Cruise page or by calling the Guest Services Contact Center at 1-800-438-6744 ext. 70025 1-300-385-625 if calling from Australia, or 0800-442-095 if calling from New Zealand.

For additional information and details specific to each airport, please see our Airport Transportation page. This information applies to all airport transfers, including accessible transfers.

Europe Departures: Guests with mobility limitations who wish to purchase airport transfers must be able to take a few steps to board the motorcoach and have a collapsible wheelchair that can be stowed in the bus. If a guest needs accessible airport transfers, they may contact the following companies to make independent arrangements. Note that 30-day advance notice is required.

• Barcelona: +34 606-289-559
• Lisbon (Portugal): +351 917 630 855
• London (Dover): +44 798-988-1258
• Rome (Civitavecchia): +39 064-202-0498

WHEELCHAIR ASSISTANCE

Wheelchair assistance is only available during embarkation and debarkation at the home port and is not offered while on board or at the ports of call. Additionally, we are unable to loan you our wheelchairs for personal use for the duration of the cruise, as our limited supply of shipboard wheelchairs are for emergency use only.

Should you need wheelchair assistance during embarkation, please contact one of our representatives once you arrive at the cruise terminal. Assistance is offered to the lobby of the vessel.

For assistance with debarkation, instructions on where to meet can be found in the Debarkation Flyer, which will be delivered to your stateroom towards the end of your voyage. To receive assistance, you must meet in the specified location.

Please understand that wheelchair assistance is offered on a first-come, first-served basis. Curbside or cabin assistance is not available.

Please note, there is a maximum guest weight limit of 325 pounds for wheelchair assistance. For safety reasons, we are unable to provide wheelchair assistance to those who exceed the maximum weight limit, and we reserve the right to deny assistance if weight presents operational or safety concerns.

To request wheelchair assistance prior to sailing, please complete the Wheelchair Assistance Form.

If you will be traveling with your own mobility device, you can request wheelchair assistance by completing the Mobility Device Form.

GOING ASHORE

Carnival is committed to accommodating its guests with disabilities so they can fully, yet safely, enjoy the ports of call. Guests wishing to disembark the vessel on their mobility device must be able to safely navigate the angle of the gangway while the ship is docked in port.

Facilities in ports of call vary significantly, and wheelchair accessibility may not be available in certain ports or on certain shore tours. Our Shore Excursions team can provide you with detailed information on tours, indicating the amount of physical activity anticipated for the excursion, as well as which tours are wheelchair accessible. Please see the Shore Excursions section for additional information.

Carnival is not responsible for accessibility in its ports of call, as they are not under Carnival's control. In the event you are unable to go ashore, our shipboard team will have activities and entertainment for you to enjoy.

At certain ports of call, small boats known as “water shuttles” are used to transport guests from the ship to shore. Whether guests with mobility limitations can board a water shuttle is subject to numerous factors, including weather and tidal conditions, as these factors affect the transfer from one moving vessel to another moving vessel. While the sea and wind conditions may allow for the shuttle to be boarded safely, fluctuations in the weather may make re-boarding of a shuttle to return to the ship dangerous. The final determination regarding whether guests may board a shuttle is made by the captain. Please note, safety restrictions prohibit crew from carrying individuals onto or off the shuttles.

Ports Requiring Water Shuttles

While the following list reflects current water shuttle requirements, port infrastructure and operational conditions may change without notice. In rare instances, ports may temporarily require water shuttles due to unforeseen circumstances, including but not limited to natural disasters, construction or maintenance, and damage to docking facilities. Accessible water shuttles may not be available in these cases.

Airlie Beach, Australia** Andalsnes, Norway Bay of Islands, New Zealand** Belize City, Belize* Benoa, Bali** Bermuda*** Bora Bora, French Polynesia** Cabo San Lucas, Mexico Cairns (Yorkey's Knob), Australia Catalina Island, California Conflict Islands, Papua New Guinea** Douglas, Isle of Man, UK Dravuni Island, Fiji** Dublin (Dun Laoghaire), Ireland Edinburgh, Scotland Grand Cayman, Cayman Islands* Grundarfjordur, Iceland Haines, Alaska*** Half Moon Cay, The Bahamas*** Heimaey, Westman Islands, Iceland

Holyhead, Wales*** Icy Strait Point, Alaska*** Isle of Pines, New Caledonia** Isles of Skye, Scotland Juneau, Alaska*** Kangaroo Island, Australia** Kavala, Greece*** Ketchikan, Alaska*** Kiriwina, Papua New Guinea** Kirkwall, (Orkney Islands), Scotland*** Kitava, Papua New Guinea** Komodo Island, Indonesia** Kona, Hawaii** Kotor, Montenegro Lautoka, Fiji** Lerwick, Shetland Islands, Scotland Lifou Isle, New Caledonia** Mare, New Caledonia** Moreton Island, Australia** Moorea, French Polynesia**

Mykonos, Greece*** Mystery Island, Vanuatu** Nanortalik, Greenland Norfolk Island, Australia Phillip Island, Australia** Port Arthur, Tasmania** Port Denarau, Fiji** Port Douglas, Australia** Portimão, Portugal Prince Rupert, BC, Canada*** Princess Cays, The Bahamas Qaqortoq, Greenland Santorini, Greece Seydisfjordur, Iceland Sitka, Alaska*** Skagway, Alaska*** St. Anthony, NL, Canada Stornoway, Scotland St. Peter Port, Guernsey Vila, Vanuatu***

* Limited availability of accessible water shuttles

** No accessible water shuttles available

*** Water shuttles sometimes required; varies by sailing. Based on local availability, accessible water shuttles may not be available.

Carnival is committed to providing various means of effective communication to our guests. A portable room kit is available, which includes a visual-tactile alert system (door knocker, telephone alert, alarm clock, and smoke detector). A TTY (teletypewriter) is also available, which interfaces with the switchboard at Guest Services, and is available 24-hours a day.

A self-mustering (safety briefing) video is available on the in-cabin televisions with open captions during embarkation and for several hours afterwards. Additionally, the self-mustering and other important information can be found in the ‘Good to Know’ information flyer and on the Carnival HUB app. All Carnival-created TV content has captions. Captioning, when available through our service provider, is also offered for in-stateroom movies and TV programs. Should you require captioning for movies that play in public spaces, please contact Guest Services.

Additionally, headsets, which can be used to amplify the sounds of the shows, are available at Guest Services, upon request.

Deaf or hard of hearing guests who use sign language as their primary means of communication may request a sign language interpreter. Sign language interpreters can be requested, on a shared basis, for cruises departing from and returning to a U.S. port for the purpose of interpreting our main production shows, port and shopping presentations, and other major organized activities.

Please inform the Guest Access Department at the time of booking, or at your earliest possible convenience, if you need a sign language interpreter. A form must be completed and returned to us for the request to be processed.

We will always make reasonable efforts to obtain a sign language interpreter at the time of the request. Since interpreters are subject to availability, a 60-day notice is strongly encouraged whenever possible. We are unable to take requests for a specific interpreter.

To request applicable accommodations, please complete the Deaf or Hard of Hearing Form.

Braille signage is available on board our ships, indicating stateroom numbers and public room names. The only braille format document available on board, unless otherwise requested in advance, is our in-stateroom ‘Good to Know’ information flyer. We also have braille bingo cards and braille Deal or No Deal cards available for your enjoyment.

Large print format is available, upon request, for our daily newsletter (Carnival FunTimes), and dining room menus. We ask that you request large-print items prior to sailing, so we can have them ready for you upon arrival.

We also provide an audible format of our Carnival FunTimes, which is available on the in-cabin TVs. Additional requests for large print information or alternate formats may be made at Guest Services, once on board; however, there may be a delay if not requested prior to sailing.

Our dining team will be happy to review the dining room menus with you in detail. Additionally, you can access menus and other information directly on your phone via the Carnival HUB App.

If you need assistance with the safety briefing or require an orientation of the ship’s layout, please contact Guest Services once on board. A familiarization tour is available, upon request, on the first day of the cruise. That said, while we provide attentive service, we do not provide sighted guide services throughout the cruise, nor do we provide one-on-one assistance.

To request applicable accommodations, please complete the Blind or Low Vision Form.

Service dogs are welcome on board. For specific details and requirements, please see the Service Dogs section. If you plan to travel with a service dog, please complete the Service Animal Form.

YOUTH PROGRAMS

Carnival works with parents and guardians to include all children, within the designated age ranges, in the available youth programs. Our staff is trained to handle children with specific needs, and we do this regularly. We assess each child’s needs on a case-by-case basis to determine how they can be accommodated and integrated in the program to have a fully and equally enjoyable experience.

The youth program’s rules and regulations, regarding age policy, illness, hours of operation, and acceptable conduct (unruly behavior), apply to all children, regardless of circumstance, while in the program.

In order to participate in Carnival Youth Program activities, the parent/guardian will need to register their child for the program. Youth Staff will work with the parents/guardians to determine how to best serve the child while in the program. Parents/guardians may choose to have their child move down one age group as an accommodation.

Guests who are 18 years or older are not permitted to participate in our youth programs.

Carnival does not provide one-on-one attention; however, a parent or guardian may stay and participate in the activities with the child.

Staff members are not to change diapers of children who are older than 5 years and/or exceeding the diaper weight requirement, due to the diaper changing table procedure and the safety of the child. Due to safety concerns, staff cannot lift or carry guests.

Medical care consent is required to participate in youth programs. In the event your child requires regular medication while attending a youth programs activity, a parent or guardian must return to administer the medication. The youth staff will not administer any medication and/or needles to a child participating in any youth program activities, with the exception of epi-pens. Only epi-pens, self-administered inhalers, self-administered diabetic testing equipment, self-administered insulin, and glucose tablets are permitted in our youth programs.

Supervised lunch with youth staff is scheduled for children ages 2-11, during port days only. Supervised dinner with youth staff is scheduled nightly (except embarkation night) for children ages 2-11. Since the youth staff is unable to provide one-on-one assistance, children will need to be able to feed themselves. In the event a child needs to be fed, the adult responsible for the child may remain with them during dinner or bring the child to activities following the dinner service. Special diets cannot be accommodated for meals served in our youth programs. Kid’s menus are subject to change based on availability.

Carnival is the first cruise line to be certified “sensory inclusive” by KultureCity^®, a leading nonprofit for individuals with sensory and invisible disabilities (such as Autism, ADHD, Down Syndrome, PTSD, etc.). For additional information, see the KultureCity section.

HEALTH & SAFETY

In accordance with public health regulations, we do not allow individuals in diapers or swimming diapers, nor those who are not toilet-trained in our pools, whirlpools, or on our water slides.

Please understand that all rules and regulations regarding health and safety procedures apply to all guests. While we do our best to provide as much information as possible about these procedures on our website, please understand Carnival Cruise Line reserves the right to determine what is and is not in alignment with these procedures, as necessary, on a case-by-case basis.

SPECIAL ACCOMMODATIONS

To request applicable accommodations, please complete the sensory needs, cognitive disabilities, and invisible disabilities - child Form.

If your child is over 18, please complete the sensory needs, cognitive disabilities, and invisible disabilities - adult Form.

For medical related information, including medication, medical care, diabetes, dialysis, and oxygen, please see our shipboard medical services FAQs.

Food Allergies

We understand an allergy or food intolerance is a serious, and potentially life-threatening, medical condition. We take our guests’ dietary requirements very seriously, and we will make every reasonable effort to ensure their needs are met.

We ask that you please inform the Maître d' directly as well as your dining team of any food allergies and special preparation you may require to accommodate your dietary needs. Please discuss this the first evening of your cruise.

Our food and beverage team members will be glad to assist in planning your daily meals in the dining room and can help pre-order meals for the following day.

Although there are a number of options at our various restaurants, please understand, dietary requirements can only be accommodated in the main dining room with the chef. Items delivered to your room, items on lido, buffets, and other locations cannot be guaranteed to be free of allergens. As with any allergy, we do ask the guest to take ownership of their needs. If you are unsure about a particular item, please ensure you confirm the ingredients with the head chef, prior to consuming.

For guests who require a gluten-free diet, gluten-free pizza dough, pasta, bread for deli sandwiches, hamburger buns, and cake are available upon request. Additionally, our frozen desserts and yogurt are gluten-free. All specially requested items are freshly prepared, as a result, they may take a little longer than regular menu items.

Our ships are equipped with Menu Mate™ food ingredient program fleetwide to accommodate guests with food allergies. The program is the first of its kind among major cruise lines. The Menu Mate food ingredient program utilizes award-winning CertiStar^® software to mitigate the risks of allergic reactions. Once restrictions are entered into the software, it will sort through all available options and display which items are allergen-free, which options can be modified to exclude the specified allergen, and which selections should be avoided. There is a Menu Mate podium near the Lido buffet stations.

Please understand, we have large galleys and a wide array of menu items, some of which contain nuts, gluten, or other allergens. Please keep in mind, despite our best efforts, we cannot completely mitigate the chance of cross contamination, and we are unable to guarantee a fully allergen free environment. We ask that you remain vigilant to any adverse reactions, given the potential of other unknown or undisclosed allergies or intolerances, cross contamination, the inclusion of other unexpected, undisclosed, or unknown ingredients, or anomalies in the app.

To inform us of your allergies prior to sailing, please complete the Allergies Form.

Other Dietary Requirements

Although we do not have dietitians on board, we can assist with simple requests, such as the preparation of menu items.

Carnival can provide our guests with meals suited to the following special dietary needs: vegetarian, low-cholesterol, low-fat, low-carbohydrate, low-sugar, and gluten-free. Our chefs will make every effort to fulfill your requests and will gladly prepare freshly made options that meet your dietary needs. Please address requests of this nature with the Maître d' directly, as well as with your dining team on the first evening of your cruise. If dining in the Lido Restaurant, the guest should discuss requirements with senior dining staff.

Guests who require a different dining time than selected when booking can change once on board. Requests of this nature will be accommodated on a first-come, first-served basis.

Chemical/Fragrance Allergy

Upon request, our housekeeping team can forgo the use of specific chemicals and fragrances when preparing your cabin. Additionally, upon request, we can ionize your stateroom prior to sailing.

Please ensure you discuss your allergies with our Guest Access department prior to your cruise, and with the housekeeping team once you are on board.

To inform us of your allergies prior to sailing, please complete the Allergies Form.

Feather/Down Allergy

The Carnival Comfort Bed sleep system is offered in all our guest cabins. Our duvets may contain down feathers. Upon request, all duvets can be removed from your cabin and the beds can instead be made with cotton/polyester (60/40) blankets.

Please ensure you discuss your allergies with our Guest Access department prior to your cruise, and with the housekeeping team once you are on board.

To inform us of your allergies prior to sailing, please complete the Allergies Form.

Latex Allergy

We use latex gloves onboard; however, we do have plastic gloves as an alternative option. This being said, we are unable to guarantee a latex free environment.

We can request that our housekeeping department use plastic gloves to clean your stateroom. It is highly recommended that you eat your meals in the dining room where, upon request, the dining staff can use plastic gloves when preparing your meals. This accommodation cannot be guaranteed for lido deck dining, room service, or other specialty dining venues.

Please ensure you discuss your allergies with our Guest Access department prior to your cruise, and with the housekeeping and the dining teams once you are on board.

To inform us of your allergies prior to sailing, please complete the Allergies Form.

The only dogs Carnival permits aboard our ships are working service dogs, which are legally defined and individually trained to meet disability-related needs by performing tasks.

Permitted tasks include: guiding a blind person, alerting a deaf person, pulling wheelchairs, alerting and protecting a person who is having a seizure, or performing other physical tasks.

Working service dogs are not pets. Pets, or service dogs in training, are not allowed aboard. Emotional support dogs, which are not recognized by the U.S. Department of Justice, are also not permitted on Carnival ships.

If you are traveling with a working service dog that meets the requirements described above, please review the below carefully to ensure your dog meets these requirements to accompany you on your cruise.

For U.S. Sailings

• The Centers for Disease Control (CDC) has issued mandatory requirements for dogs arriving by sea in the United States. All dogs must meet the following requirements for importation into the United States (including those that have departed from the U.S. and are returning). Requirements must be met irrespective of their country of origin or visitation.
• Additional forms may be necessary dependent on which countries a service animal has visited in the last six months and depending whether the dog was vaccinated against rabies in the United States, or in another country.
• We recommend using the CDC’s online tool, DogBot on their website at www.cdc.gov/DogTravel for the most up-to-date information regarding CDC’s dog entry requirements based on your dates of travel and where your dog is traveling from.
• If you have any questions about the CDC’s importation regulations, please contact them directly via email at cdcanimalimports@cdc.gov.
• All dogs must:
• Be healthy upon arrival.
• Be at least 6 months of age.
• Have an International Organization for Standardization (ISO) compatible microchip implanted prior to any required rabies vaccinations.
• Have a CDC Dog Import Form receipt (the CDC Dog Import Form is available on CDC’s website). Upon successful completion of the form, a receipt will be autogenerated and immediately emailed to you. There is no charge for submitting this form.
• Service dogs must be up to date on all required vaccines. Many of our ports of call have established strict entry requirements for animals. Therefore, guests traveling with working service dogs must visit the Department of Agriculture website , or their service animal’s veterinarian, to determine each destination country’s policy regarding admission of working service dogs.
• Many of the ports you may visit will only accept annual rabies vaccinations and do not recognize three-year rabies vaccination.
• Mexican ports require service dogs to have received an ecto-parasite and endo-parasite treatment no more than 15 days prior to arrival to port and this information should be included in the dog’s health certificate. If you have any questions, please consult with your veterinarian.
• If your itinerary includes a visit to Grand Turk, Turks and Caicos Islands requires all service dogs to travel with the necessary documentation, including an import license which must be approved and stamped from the Turks and Caicos government. The form needs to be completed regardless of whether or not the service dog will disembark in Grand Turk. Grand Turk also has breed restrictions as per their Dogs Control Ordinance 2014. No import license shall be issued for the restricted breeds. No restricted breed service dog, nor any service dog without all proper documentation, will be able to board the ship at embarkation.
• Some ports will charge a fee for an agricultural representative to issue a landing permit for your dog.
• Carnival is not responsible for limitations imposed on services dogs by entities or shore excursion providers in non-U.S. ports of call.
• Nassau has restrictions for specific tours. Please contact shoreexcursions@carnival.com for further details.
• You must hand-carry (not packed in your baggage) all required documents, along with your working service dog’s current vaccination records, which must show the service dog’s microchip number. Please have your CDC Import Form receipt with you as well. You will be asked to present the original records at embarkation. Once on board, documentation will need to be submitted to Guest Services to ensure all ports of call have the information prior to arrival.
• Guests are responsible for ensuring their service dog meets all requirements at each port of call, as some destinations may have specific restrictions or regulations. Carnival is not liable for any actions taken by local authorities due to non-compliance, including but not limited to fees or quarantine.
• Failure to have the required documentation may result in your service dog not being able to travel with you and/or be able to disembark at a port of call. No compensation will be issued in this regard.

Please submit copies of your service dog's vaccine records to access@carnival.com no later than one week prior to sailing. This will allow us the opportunity to confirm with the port authorities if there is anything else needed and get back to you.

For Australian Sailings

For cruises that depart from or return to Australia, assistance (service) dogs are only permitted on board Australian domestic itineraries and New Zealand itineraries. To travel on these cruises, the dog must be a registered assistance dog with the relevant qualifications and up-to-date vaccinations.

For New Zealand itineraries, guests must also provide the necessary documents to the NZ Ministry for Primary Industries and follow their requirements.

If you wish to travel with your assistance dog, please contact our Guest Access team at access@carnival.com.

Please include your contact details (full name, phone number, and email address), as well as the cruise you wish to travel on. Our team will then be in contact with you to discuss the required process.

Alternatively, you can reach our Guest Access team by phone, by dialing: 1-800-438-6744 ext. 70025 if calling from the U.S., 1-300-385-625 if calling from Australia, or 0800-442-095 if calling from New Zealand.

Care, Feeding, and Relief Areas (Applicable to U.S. and Australian Sailings)

• You will be required to bring your own food for your service dog.
• A relief area will be set up in a non-guest traffic area of the ship by our team. Should you prefer a specific material for your service dog, we ask that you bring it along and provide the Guest Access department with this information, pre-cruise. Service dogs are not to use any areas other than the assigned location to relieve themselves.
• Service dogs are not permitted on furniture, or in food preparation areas, pools, whirlpools, saunas, or steam rooms. Service dogs are permitted in all other public areas of the ship, including dining areas, while on a leash.
• Please know that you are responsible for the care and feeding of your service dog in the privacy of your stateroom. Service dogs may not be fed in the ship’s dining room, buffet dining areas, or specialty restaurants.
• Service dogs may not be left unattended in your stateroom.
• Our ship’s staff cannot care for the dog.
• For safety reasons, service dogs must be on a leash when in common areas of the ship. If you plan to travel with a service dog, please click here and complete the Service Animal Form.

Accessibility across ports of call varies significantly and accessibility may not be available for shore excursions or in certain ports of call due to limited infrastructure and other factors. We want our guests with disabilities to be able to enjoy their time ashore, and when possible, we will do our best to secure accessible tours; however, options may be limited or non-existent altogether.

Facilities, services, and transportation equipment outside the United States may not be required to be ADA compliant. Carnival is not responsible for accessibility in non-U.S. ports of call or for restrictions imposed by shore excursion providers that are not owned by Carnival. Additionally, numerous factors including weather, tidal conditions, and other safety concerns can impact the ability for an accessible tour to be safely operated. In the event an accessible tour is deemed unsafe to operate in full or for an individual guest, a full refund for the tour will be extended.

Detailed information is provided in the shore excursions section of carnival.com and carnival.com.au, indicating the approximate amount of physical activity anticipated for the excursion, as well as which tours are accessible. Alternatively, Carnival has a wide variety of onboard activities during every port stop, should guests decide not to disembark.

We have two types of accessible shore excursions:

Ambulatory Accessible Tours – This type of accessible excursion requires that the guest must be able to take a few steps (up/down), walk short distances, and transfer to a seat. Not all areas can accommodate wheelchairs or other mobility devices.

Please see our list of ambulatory accessible tours, which can be identified by the corresponding symbol.

Fully Accessible Tours – This type of accessible excursion includes a tour route that avoids steps and stairs. Transportation has a lift or ramp. Please be aware, for safety reasons, guides are unable to push wheelchairs.

Please see our list of fully accessible tours, which can be identified by the corresponding symbol.

We strongly recommend accessible shore excursions are pre-arranged prior to your cruise. However, if you need assistance once on board, please visit our Shore Excursions Desk and specify the accommodations needed. Accessible tours are available in certain destinations only, and our shore excursion staff can provide you with suggestions.

For shore excursions that are not listed as being fully accessible:

• Motor coaches and other forms of transportation may require you to climb 2 to 3 steps.
• Wheelchair users may request accessible transportation for scooters or wheelchairs in advance at the shore excursion desk, subject to availability. Vehicles, ramps, and lifts may vary depending upon the port and availability.

For safety reasons, staff is not able to lift guests into or out of vehicles. Specific dietary requirements cannot be guaranteed on shore excursions.

Shore excursion providers operating within the U.S. and its territories are responsible for providing effective communication. Tours operating in non-U.S. ports may not provide auxiliary aids and services, depending on local law and availability. In non-U.S. ports where guided narrated tours are available, but the operator does not provide an interpreter, and the interpreter provided by Carnival Cruise Line elects to participate in the excursion, we will make every attempt to secure a complimentary tour ticket for the interpreter. However, if we are unable to do so, you may purchase the tour ticket for the interpreter or forgo interpreter services. Please notify us in advance so we can coordinate the necessary accommodation.

Carnival is not responsible for limitations imposed on working service dogs by independent entities or shore excursion providers in non-U.S. ports of call.

If you have additional questions specifically regarding an accessible tour that is offered, you may email our shore excursion team at shoreexcursions@carnival.com.

Hello everyone! You're welcome here.

We are proud to welcome guests with disabilities aboard our ships and have worked hard to make sure carnival.com works well for visitors of all levels of ability. This means that however you access the Internet (whether using assistive technologies like screen readers, screen magnifiers or keyboard navigation, etc.), you can expect our website to give you the best experience possible, following best practices and stringent WCAG 2.0 AA standards as required by the Americans with Disabilities Act.

Contact us if you have any questions or concerns.

If you have any issues accessing carnival.com using assistive technologies, we'd like to hear about it! You can contact us via email at access@carnival.com. When writing to us about your issue, please include pertinent information that will help us replicate the issue, including the device, web browser, and accessibility software you're using, plus the specific address (URL) of page(s) on carnival.com that aren't working as expected for you.

Please complete all applicable Pre-Cruise Forms in their entirety to ensure you are appropriately accommodated during your cruise. 

Should you have any specific needs, please take this opportunity to let us know. While we cannot guarantee all requests will be met, we will make every reasonable effort to accommodate you.

Please also note, we do not provide one-on-one personal care assistance, and all guests must be able to provide such care for themselves (e.g., performing personal tasks such as eating, dressing, toileting, bathing, and getting around the ship). Once on board, our crew will not provide any assistance with such personal tasks.

In accordance with United States Public Health (USPH) regulations, we do not allow individuals in diapers or swimming diapers, nor those who are not toilet-trained in our pools, whirlpools, or on our water slides. 

Additionally, we invite you to join the fun at our live performances 15 minutes prior to our door opening times, which are posted on the HUB app. A Fun Squad representative will be available at the entrance(s) to assist you with seating. Please note, seating is available on a first-come, first-served basis.